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Shipping & Returns

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SHIPPING 

For domestic (US) orders, we offer a flat rate of $12 for Ground shipping and $50 for Overnight. Flat rate shipping means that you can purchase as many items as you'd like, with no additional shipping costs. 

*Free Shipping promotions are only valid for shipping addresses in the United States. 

Our shipping options and estimated delivery times are below: 

Destination

Service

Cost

Transit time

 

Ground

$12

3-5 Business Days

 United States

     

 

Overnight

$50

Next Business Day

Canada 

Australia

France

International Priority

International Priority

International Priority

$25

$45

$65

6-10 Business Days

6-10 Business Days

6-10 Business Days

Rest of the World

International Shipping

via Bongo International

via Bongo International

Please note: Overnight orders must be placed by 2pm CST in order to receive by the next business day.

International Orders: Local authorities may charge import duty, any duties and/or taxes imposed by your country are sole responsibility of the purchaser. Before your order can be delivered your customs authority will contact you if duty is payable. For specific charges please contact your local customs authority.

As always, if you have any questions please email us at customerservice@heightgoddess.com or call us at 214.960.4619

 


 RETURNS

(Returns, Refunds and Exchanges)

 

How do I return an item?

Exchanges Policy - U.S. & International Customers 

The Return and Exchange Policy described below applies only to online purchases made through www.heightgoddess.com 

We want your experience at HEIGHT GODDESS to be one of a kind, filled with gorgeous items and excellent service! We hope you love each item you've ordered. If something is not right, let us know we're here to help. We will accept exchanges within 14 days of receipt of your package. We will exchange only, refunds will not be issued. All ITEMS ARE FINAL SALE. We will exchange for a different size or item(s) if we have available stock. HEIGHT GODDESS cannot accept returns with visible wear and tear(includes any type of animal hair). Merchandise must be unwashed, unworn, undamaged and tags must be attached for exchange. Please Note: Shipping and handling charges are not refundable.

Refunds are not issued on FINAL SALE merchandise and on orders placed using a coupon code which specified orders placed using this code could be returned for exchange or store credit only. 


We will process your return in the order it is received. Please keep in mind the time it takes the package to reach us. Please allow 2 to 3 weeks from the time you mail your exchange.

How to Ship Your Exchange:

Please be aware, returned packages remain your responsibility until they reach us always use a traceable form of shipping, for example UPS, Federal Express or USPS Priority Mail. Please return the packaging slip with your return/exchange. We value your business and would like your feedback for the reason of the return/exchange. Please write the reason on the packaging slip. You may contact us via email customerservice@heightgoddess.com or by calling 214.960.4619.

Exchanges should be shipped to:

HEIGHT GODDESS Returns & Exchanges 
14902 Preston Rd
Suite 404-931
Dallas, TX 75254